Technical Support
problem
What is your delivery method?
The payment must be paid before delivery. Free home delivery in Hangzhou area, and freight in other areas will be included in regular logistics delivery.
How long does it usually take to get the goods we ordered?
After you have paid the payment, the regular cargo is generally completed in about 1 week. If it is transported to areas outside of Hangzhou, it may also need to calculate the express delivery time.
Can you design for our products?
Yes, we have a professional design team. You need to tell us your ideas and provide high-quality materials. After the design is completed, the copyright of the design manuscript belongs to you.
How can we get samples to check your quality?
After the price is confirmed, you can request samples to check our quality. If you only need a blank sample to check the design and paper quality, we will provide it for you for free, and you only need to pay the courier fee.
When can we get a quotation for the product?
We usually quote within 8 hours after your inquiry on the street. If you are very urgent to get a quote, please call us or tell us in QQ so that we can give you a priority.
How to charge for printing
According to the customer's specific process requirements, the price is different, please contact the person in charge Chen
What are the successful cooperation cases of Jiayuan color printing
You can learn more about the details of the relevant customer cases of our cooperation in the cooperation case column on our official website
How to contact your company
Our website has the contact information of the relevant person in charge and the detailed address of the company. Customers with relevant needs can call or come to investigate
What are the printing processes?
Jiayuan Color Printing has a strict quality management system and process to ensure that customer needs can be resolved efficiently and with high quality
How many printing machines does your company have?
The company's main equipment includes: Heidelberg CTP computer direct plate making system and Heidelberg color management system and other pre-press output equipment, 1 Heidelberg off-line five-color on-line glazing printing machine, Heidelberg off-road four-color printing machine 2, Heidelberg four-in-four 1 set of color printing machine, 1 set of Heidelberg two-color printing machine (monochromatic flipping dual purpose), 3 sets of German MBO folding machine, 1 set of Martini bookbinding dragon, 1 set of German Kolbus glue binding dragon (PUR), Asda's automatic sewing machine, automatic laminating machine, automatic die-cutting hot stamping machine and a series of back-end equipment, with 6 manual hardcover production lines to produce customized hardcover books, non-standard boutique packaging, combined Refined management greatly improves the production and printing efficiency, and also guarantees the stability of printing quality.
